Why Feedback Matters

A recent survey conducted on Kiwi employees has shown that over $11 million is going down the drain annually on wages spent on unproductive workers.

Onboarding is an important process for a well-functioning business, and employee surveys may be one of the best tools with which to rate your method.

An employee satisfaction survey may be one of the best tools new managers can use to ensure they are getting through to their colleagues and using the right leadership approach.

Businesses shouldn't be scared of customer feedback; they need to see it as an opportunity to improve the way they operate.

Employee surveys can play a critical role in helping business leaders manage and communicate with their staff.

Before businesses discount the value of collecting customer feedback, they should consider what might happen if they don't.

Your top performing employees are the least likely to leave your company, or are they? A new study suggests otherwise.

The retail sector is booming according to the ABS, so many businesses may want to consider whether they are capitalising by monitoring customer satisfaction.

Getting feedback from lapsed customers doesn't just help you understand why customers are leaving - it can help you get them back too.

Here are some reasons why your company should use employee surveys to make staff engagement a priority.