Old School:  

Conducting a once a year customer survey.

New School:  

Always listening. Providing multiple opportunities for customers to give you feedback immediately after interacting with you.

Your customers have opinions on your performance, good or bad. They have them now, and they are willing to tell anyone who’ll listen.

Customer feedback will often cover what you’re doing well, what you could do to improve, and your customers’ perception of how you stack up against the competition.

So why wait to hear these opinions?

Act Now

Drop us a note using the form on this page and get a live demo of PeoplePulse’s Post-Transaction surveys: designed around your needs, and ultimately, your customers’ needs.

Our project managers will help you save time by taking the fuss out of designing and setting up a professionally scripted customer survey, and our powerful Reporting Suite will help you quickly compare your results by date ranges and custom filters such as store locations, salesperson, products etc. – so you can focus your time on acting on the insights you’ll gain.

So what post-transaction surveys are our clients running?  

Examples below:

  • A regional architecture firm runs a Client End of Phase survey. At the conclusion of each major phase of the design and build process customer’s opinions are sort about their experience and what adjustments need to be made prior to commencing the next phase.

 

  • A national retail chain has printed a QR code on the back of their till receipts asking for customer feedback on their in-store experience. Surveys are mobile-optimised and respondents are offered a discount code for 10% off their next purchase.

 

  • A publicly listed recruitment company seeks post-service feedback and referrals from job applicants upon each role being filled, as well as from hiring managers about their experience with their recruitment consultant.

 

  • A telecommunications company that sends service technicians onsite to assist residential customers emails a feedback request within 24 hours after the visit.

 

  • A national legal firm runs a post mandate survey asking clients for feedback on their experience and using the opportunity to grow their business by gauging customer interest in other related services.

Get a Live Demo:

Call us on +61 2 9232 0172 to discuss your Post-Transaction Survey needs, and for a free, no-obligation online demo. Alternatively, please click on “Get a Live Demo” below:

Post Transaction Surveys

Why wait for feedback to become stale? Use PeoplePulse’s Mobile solution to capture feedback while it’s still fresh in the mind of your customers.

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PeoplePulse’s powerful reporting suite helps you save time by quickly comparing your results by date and custom demographics (such as store, sales-person, product(s) purchased, tenure etc.)

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PeoplePulse Post-Transaction Surveys – What you receive:    


Your Own Dedicated Project Manager

Getting a post-transaction survey right requires careful planning and the right expertise.   Trust our Project Managers to ensure your survey runs in an efficient and effective manner from start to finish.

14 different report types - all updated in real time

Filter customer results by rep, location, division, date or whatever variables interest your organisation.

Complete branding flexibility

When it comes to your survey branding we give you the ultimate choice. Mirror the exact look of your website, co-brand with the PeoplePulse logo, or 100% PeoplePulse branded. Your call.

Mobile Optimised Surveys

When 1 in 4 surveys today are completed on a mobile device, it’s crucial your customers are presented with a mobile optimised survey. Rest easy – PeoplePulse detects this automatically and adjusts accordingly.

Automated invites and reminders

Easy to upload recipient e-mails to our system to trigger survey invites and reminders. Invite by email, SMS, QR code, or paper – or a combination of all.

The option to pre-load respondent data

Why waste your customer’s time by asking them to complete pages of demographic data? PeoplePulse lets you pre-load that information. Your survey will be shorter, and your customers will love you for it.

Why Choose PeoplePulse?


Trusted by over 1,000 organisations since we were established in 2003, PeoplePulse combines the very best in online survey software & reporting with your own Project & Account Manager – with you every step of the way. Survey reporting experts from our Insights Division can even prepare, present and workshop your results for you, so you can free up your time to focus on implementing the insights you’ll gain.

Trusted by over 1,000 organisations since 2003:


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What our clients are saying:

“You were very willing to do anything that was asked, and very responsive to my requests.”

 

– Cornwall Stodart
PeoplePulse has been extremely contactable, very responsive, personable and supportive. Thank you so much for all your help.

 

– TAL

Get a Live Demo:

Call us on +61 2 9232 0172 to discuss your Post-Transaction Survey needs, and for a free, no-obligation online demo. Alternatively, please drop us a note below:

enquire

If you have a survey project, big or small, we'd love to hear from you ...