Sharing the results and outcomes with your clients may help to better your client communications, future feedback and company processes.
Companies are beginning to question the trustworthiness of offshore survey software enterprises.
Australians are particularly good at being so polite that you don't always get totally truthful replies to customer satisfaction surveys, unless you make them anonymous.
Worcester Business Journal Online has released an article on tips for building a successful customer feedback survey.
A recent customer satisfaction survey has shown that small businesses are often better at customer service than large businesses.