A recent survey has shown that many businesses aren’t confident that salespeople are delivering key messages to customers.

Businesses shouldn't be scared of customer feedback; they need to see it as an opportunity to improve the way they operate.

Recruitment process feedback surveys can help businesses to refine and improve the way they recruit new talent.

Employee surveys can play a critical role in helping business leaders manage and communicate with their staff.

Before businesses discount the value of collecting customer feedback, they should consider what might happen if they don't.

Here are some ideas for how your business can boost participation in customer feedback surveys.

Your top performing employees are the least likely to leave your company, or are they? A new study suggests otherwise.

The need for customer satisfaction surveys in tough economic times has been illustrated by a recent survey of legal services in the UK.

The once-a-year staff satisfaction survey is becoming a thing of the past, as businesses realise the benefits of seeking regular feedback from employees.

Australian and New Zealand businesses need survey software designed for them - not for other parts of the world - and that's what PeoplePulse provides.