Customer & Client Surveys

Online retailers have a harder time connecting with their customers as the usual face-to-face communication methods are eliminated without salespeople, so an online customer feedback survey can [...]

Sharing the results and outcomes with your clients may help to better your client communications, future feedback and company processes.

Writing a customer service survey might not be as easy as it seems, so use these tips to get the most out of your survey software.

Australians are particularly good at being so polite that you don't always get totally truthful replies to customer satisfaction surveys, unless you make them anonymous.

Worcester Business Journal Online has released an article on tips for building a successful customer feedback survey.

A recent customer satisfaction survey has shown that small businesses are often better at customer service than large businesses.

Survey software can help your company to find out if your customers are tiring of your rewards programs.

Anonymity has its virtues when it comes to employee satisfaction surveys, but it's not the best approach for any and all questionnaires.

Do you really know your customers? With customer feedback surveys you can gain invaluable knowledge about their shopping habits.

Getting customers to fill out online surveys can sometimes be difficult, but with smart incentives you could see a real boost in participation rates.