It is equally important to receive positive as well as negative feedback about your business.

Some dissatisfied employees may need to be reminded to think before they tweet about their jobs and their workplace grievances.

Allowing your candidates to give you feedback about your application processes is one way to help create a stronger working environment.

It is important to thank customers who give responses to your customer satisfaction survey.

Could you improve employee satisfaction by increasing the number of health initiatives in the office?

There are a few things to keep in mind when conducting employee satisfaction surveys.

Lapsed customers can reveal a lot about your business' performance - here are some reasons why you should target this group.

There are many factors that can determine how committed your employees are - could the generation they belong to be a factor?

It is just as important to foster customer satisfaction post-purchase as it is when your clients are making their initial decision to buy.

Here are three things to keep in mind when you try to improve customer satisfaction levels in your business.