Worcester Business Journal Online has released an article on tips for building a successful customer feedback survey.

A recent customer satisfaction survey has shown that small businesses are often better at customer service than large businesses.

An ORC International study has found that Australia came in sixth out of 19 countries for employee satisfaction, so could do better.

If your employees have trouble bringing up the salary topic, you could approach it by using employee surveys to make them more comfortable.

Survey software can help your company to find out if your customers are tiring of your rewards programs.

A recent survey conducted on Kiwi employees has shown that over $11 million is going down the drain annually on wages spent on unproductive workers.

Anonymity has its virtues when it comes to employee satisfaction surveys, but it's not the best approach for any and all questionnaires.

Onboarding is an important process for a well-functioning business, and employee surveys may be one of the best tools with which to rate your method.

An employee satisfaction survey may be one of the best tools new managers can use to ensure they are getting through to their colleagues and using the right leadership approach.

Do you really know your customers? With customer feedback surveys you can gain invaluable knowledge about their shopping habits.