Employee surveys can play a critical role in helping business leaders manage and communicate with their staff.

Before businesses discount the value of collecting customer feedback, they should consider what might happen if they don't.

Here are some ideas for how your business can boost participation in customer feedback surveys.

Your top performing employees are the least likely to leave your company, or are they? A new study suggests otherwise.

The need for customer satisfaction surveys in tough economic times has been illustrated by a recent survey of legal services in the UK.

The once-a-year staff satisfaction survey is becoming a thing of the past, as businesses realise the benefits of seeking regular feedback from employees.

Australian and New Zealand businesses need survey software designed for them - not for other parts of the world - and that's what PeoplePulse provides.

Staff engagement can dip for many reasons, but one of the less obvious may be a failure to show employees how your organisation can complement their career goals.

Most businesses would like to think that they understand their target market pretty well, but when it comes down to it, how much do you really know about your customers?

Do Engagement Surveys in your organisation meet with yawns and complacence? Do you create space in your leadership planning schedules to work through your survey results with a view to making [...]