Online customer feedback surveys can provide your business with live, accurate data that helps you improve the client experience and gives your customers a voice.

A recent report reveals that measuring staff engagement is a key challenge of talent management - online surveys can provide a regular and accurate picture of employee morale.

Satisfaction questionnaires can eliminate the guessing game involved with gauging staff fulfilment.

Employee satisfaction surveys can add value to your company in a variety of ways.

It’s packed full of news and handy hints…   Leading article: What is Net Promoter Score®? (NPS) … And How To Implement It! Tips from our experts! One of our resident survey experts answers a [...]

It’s packed full of news and handy hints…   Leading article: The path to better communication: A conversation with a CEO. We invited Peter Nankervis, Knowledge Director of Lighthouse, to [...]

Have you ever watched the show Undercover Boss, where the CEO of a large corporation masquerades as a front line worker in order to explore the issues faced at the front line? The ‘Ivory Tower’ [...]

What native English speaker would have thought that your ‘rank’ and your ‘rate’ could be different?! Once you get into survey design, though, you’ll understand that there is a world of difference [...]

The results of our Cupcake Culture survey from the Australasian Talent Conference are in! We asked delegates “Which of the following cupcake flavours best describes your organisation’s workplace [...]

It’s packed full of news and handy hints…   Leading article: Workplace bullying – is it happening in your organisation? (And if you’re an existing client, you may be interested in our FREE [...]