It’s packed full of news and handy hints…
- Leading article: What is Net Promoter Score®? (NPS) … And How To Implement It!
- Tips from our experts! One of our resident survey experts answers a common user question.
- Did you know? An interesting figure from The Cognito 2012 Annual Nationwide Service Report (ANSR) on performance in customer service.
- Notice anything new about PeoplePulse? A round-up of our latest enhancements and how to best use them.
Click here to read more!
Feedback is always welcome here at PeoplePulse, so please feel free to leave a comment below and let us know how we’re going!
Net Promoter, Net Promoter System, Net Promoter Score, NPS and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Fred Reichheld and Satmetrix Systems, Inc.