In Online Survey Software, Staff Surveys, Why Feedback Matters

In the wake of the global financial crisis, many businesses have had to implement organisational restructuring in order to keep their operations profitable and competitive.

The extent of these changes has varied widely among companies. In some cases there may have been redundancies, in others simply a reshuffling of priorities and responsibilities.

Regardless of the nature of the changes however, organisational reshuffling is likely to affect the dynamics of a company – and not always in a good way.

For this reason, it can take employees – and management – a while to adjust to the new status quo.

The success of these measures in improving profitability thus depends almost as much on how the company responds to them, than on the actual changes being made.

Change readiness surveys can be invaluable in assessing and understanding how your employees are dealing with structural upheaval.

They can help you to determine whether the way in which change has been orchestrated has been effective.

That starts with how changes are first communicated to your staff. This can have a big effect on how they cope with the transition.

If staff feel that they were given sufficient warning and explanation of the justification for the changes, they are more likely to come to accept them earlier and to deal with new situations.

Using survey software to seek staff feedback throughout company transitions can also be instructive in revealing obstacles to change.

Employees may feel pressure to keep reservations about organisational changes to themselves, especially in a climate where cost cutting is on the agenda.

By asking them directly for their feedback, HR teams and management are more likely to identify the things which are impeding the company from seeing the benefits of structural adjustments.

By coupling an online survey tool with a robust staff support system, businesses will improve their likelihood of making the transition to a more profitable organisational structure with minimum disruption.

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