Staff engagement can dip for many reasons, but one of the less obvious may be a failure to show employees how your organisation can complement their career goals.

Most businesses would like to think that they understand their target market pretty well, but when it comes down to it, how much do you really know about your customers?

Do Engagement Surveys in your organisation meet with yawns and complacence? Do you create space in your leadership planning schedules to work through your survey results with a view to making [...]

New research by Dimension Data shows that many businesses are implementing unified communication systems without first gauging the needs of their staff.

Are businesses and consumers on the same page when it comes to using social media as a customer service tool?

A new study argues that understanding consumer habits is key to driving brand performance.

The retail sector is booming according to the ABS, so many businesses may want to consider whether they are capitalising by monitoring customer satisfaction.

A training needs analysis survey can help companies to really understand and act on the training requirements of their new staff.

A new survey suggests that many customers who leave a brand or provider could have been retained with just a little bit more effort from the company.

Customer feedback surveys can be excellent tools for businesses that want to learn more about their customers - here are some important things to consider when designing your feedback strategy.