Benchmarking Survey Projects

Brief description: For when you have one survey within one PeoplePulse account, and have multiple groups or demographics completing the same survey.

PeoplePulse offers an extensive online reporting console that enables you to easily compare the results for each group, sort the results by variances, and easily create charts and graphs. You can even share emailed reports with all stakeholders that lock reports down to show you a cumulative view of ALL results side by side with a locked view of one specific sub-set of the data (eg. a division or geographic location).

Example of an Internal Benchmarking survey: The Asia Pacific regional HR Director wants to compare Staff Engagement levels of 14 different countries side by side in the same report for board presentations. But at the same time she wants to be able to share a locked down country-specific report with each country manager that shows that county’s specific results against the cumulative results of all countries.

Brief description: For when you have multiple surveys within one PeoplePulse account, but each survey has a component of common questions that you want to be able to easily combine and compare from one aggregated report.

PeoplePulse has a unique ‘master aggregate’ feature that is built specially for this purpose. In short, we can combine the results for the same question in different surveys into one master report. This report can be filtered, emailed, exported to Word/Excel, or printed – and it compiles results in real time, saving you an incredible amount of time when compared to the ‘old school’ approach of manually combining data from different surveys.

Example of an Internal Benchmarking survey that uses Master Aggregate reporting: The Manager of Customer Insights wants to create a Voice of Customer program. He wants to build 8 distinct customer surveys, all sent at different touch points on the customer’s journey, but also include the Net Promoter Score® (NPS) question in each survey and be able to report on the aggregated NPS results from one place.

Brief description: For when you have a standard question or set of questions that different organisations have completed, and you want to be able to compare how you measure up against the cumulative results of all organisations that have participated in the benchmark.

Example of external benchmarking: The General Manager of a local council wants to compare his resident satisfaction scores with all other local councils that have participated in the resident satisfaction score benchmark survey both in his region and across the country.