Why Feedback Matters

Public feedback on a review of south east QLD's bus system has been extended for an additional two weeks, as the government acknowledges the value of customer feedback.

Facebook is famous for regularly changing the user experience on its social network - however like all businesses it needs to be careful it doesn't alienate its customers.

All businesses suffer setbacks at some point - the key to learning from these events is utilising staff and customer feedback surveys to gain a wide perspective on what happened.

Is your business making decisions based on instinct or based on hard facts? With survey software you can ensure you have your finger on the pulse of what is really happening.

The success of your company's social media strategy depends on consumers feeling that the content you provide is developed specifically with them in mind.

Organisational reshuffling in a company can be difficult for staff to adjust to, which is why change readiness surveys can be crucial in facilitating a transition strategy.

Businesses that don't listen to their customers don't just risk misunderstanding their needs, but could see customer loyalty disappear and their image suffer as a result.

Australian businesses will need to have an effective staff retention strategy if they are to combat the expected employee churn increase as the economy mounts a recovery.

A recent survey by OPSM illustrates the insights that can be gained by using customer feedback surveys to learn more about consumers.

Online customer feedback surveys can provide your business with live, accurate data that helps you improve the client experience and gives your customers a voice.