Why Feedback Matters

Australian customers value health, safety and hygiene, so make sure your own establishment is up to sparkling standards.

In this day and age, companies must utilise all forms of feedback, such as online customer satisfaction surveys, sales data and social media.

Use online survey software to design customer surveys to use year-round, in order to get the feedback you need to stay relevant.

Successful leaders have good communication skills and are receptive to feedback from clientele and employee surveys - but are psychopathic qualities present in many leaders too?

If you can send your customer feedback survey shortly after the event that you're asking about you will likely benefit in several ways.

A recent global study has found that Australasian consumers are not as interested in brands as the rest of the world, an insight that could help businesses to better market their products.

Do you know what your employees really want? A recent survey reveals that you could be spending in the wrong areas.

Brand Reputation Management is an important tool for companies to use to ensure their brand values and efforts are recognised, and survey software can help to control customer perceptions.

A recent customer satisfaction survey has shown that small businesses are often better at customer service than large businesses.

An ORC International study has found that Australia came in sixth out of 19 countries for employee satisfaction, so could do better.