Customer & Client Surveys

Customer feedback surveys can be excellent tools for businesses that want to learn more about their customers - here are some important things to consider when designing your feedback strategy.

A new report has stressed the importance for businesses to stay competitive in an ever-changing retail landscape.

Getting feedback from lapsed customers doesn't just help you understand why customers are leaving - it can help you get them back too.

Public feedback on a review of south east QLD's bus system has been extended for an additional two weeks, as the government acknowledges the value of customer feedback.

Facebook is famous for regularly changing the user experience on its social network - however like all businesses it needs to be careful it doesn't alienate its customers.

The success of your company's social media strategy depends on consumers feeling that the content you provide is developed specifically with them in mind.

Businesses that don't listen to their customers don't just risk misunderstanding their needs, but could see customer loyalty disappear and their image suffer as a result.

A recent survey by OPSM illustrates the insights that can be gained by using customer feedback surveys to learn more about consumers.

Online customer feedback surveys can provide your business with live, accurate data that helps you improve the client experience and gives your customers a voice.