Should employee satisfaction surveys be anonymous or not? We investigate.

A new report has stressed the importance for businesses to stay competitive in an ever-changing retail landscape.

Getting feedback from lapsed customers doesn't just help you understand why customers are leaving - it can help you get them back too.

Here are some reasons why your company should use employee surveys to make staff engagement a priority.

Public feedback on a review of south east QLD's bus system has been extended for an additional two weeks, as the government acknowledges the value of customer feedback.

Today's workforce is diverse and contains four separate generations, so being able to design rewards and benefits that appeal to all your employees may be critical in managing your top talent.

Staff surveys are a great way to measure the satisfaction of your employees - but what should you do once the surveys have been filled out?

Facebook is famous for regularly changing the user experience on its social network - however like all businesses it needs to be careful it doesn't alienate its customers.

Organisations in either Australia or New Zealand may want to follow in the footsteps of the New Zealand census, by taking their internal employee surveys online in the future.

All businesses suffer setbacks at some point - the key to learning from these events is utilising staff and customer feedback surveys to gain a wide perspective on what happened.