You might be able to improve on your existing customer satisfaction surveys with these three simple steps.

Online retailers have a harder time connecting with their customers as the usual face-to-face communication methods are eliminated without salespeople, so an online customer feedback survey can [...]

If you're unsure whether your organisation offers enough transparency to your workers, you can use survey software to find out.

Sharing the results and outcomes with your clients may help to better your client communications, future feedback and company processes.

Companies are beginning to question the trustworthiness of offshore survey software enterprises.

Do you know what your employees really want? A recent survey reveals that you could be spending in the wrong areas.

Writing a customer service survey might not be as easy as it seems, so use these tips to get the most out of your survey software.

Australians are particularly good at being so polite that you don't always get totally truthful replies to customer satisfaction surveys, unless you make them anonymous.

Brand Reputation Management is an important tool for companies to use to ensure their brand values and efforts are recognised, and survey software can help to control customer perceptions.

Use an employee satisfaction survey to assess whether your staff are happy in their not-for-profit role, or just as happy as those who are.