In the modern age it can be difficult to balance the search for information with your customer's desire for privacy. Here are some tips to help you.
Here are three great reasons why you should consider doing a customer feedback - you might be surprised to learn how this can postively impact your business!
Engaged employees can help customers to remain loyal to your business, raising profit margins, so this is an important area to survey.
Having a good management team on board will help to create positive and engaged staff members, who can only improve your business.
Employees can be classified into three groups - the disaffected, agnostics and true believers. How do you recognise these groups in the workplace?
How often should you be doing an employee engagement survey and calculating how content your staff are?