Lapsed customers can reveal a lot about your business' performance - here are some reasons why you should target this group.

There are many factors that can determine how committed your employees are - could the generation they belong to be a factor?

It is just as important to foster customer satisfaction post-purchase as it is when your clients are making their initial decision to buy.

Here are three things to keep in mind when you try to improve customer satisfaction levels in your business.

It might be time to start thinking about how kids born after 1995, aka generation Z, will fit into your workplace.

Survey logic piping can be a great tool for your customer and employee surveys, with many benefits to your business.

While you may spend a considerable length of time considering which questions to include as part of your customer feedback survey, it is equally essential to ensure your clients are filling it in.