Do you really know your customers? With customer feedback surveys you can gain invaluable knowledge about their shopping habits.

A staff skills audit is an excellent way of discovering how you can help your workforce with additional training and what recruitment gaps you need to fill.

Workplace bullying is a serious problem in Australia. Here are a few ways in which your organisation can look to tackle this issue.

Getting customers to fill out online surveys can sometimes be difficult, but with smart incentives you could see a real boost in participation rates.

The things that drive employee engagement differ in each workplace - are you aware of what works in yours?

Online survey software is a great tool for businesses that want to learn more about their staff and customers - and expert support makes it even better.

A recent survey suggests that while many businesses recognise the importance of employee engagement, only around half have a strategy to promote it.

Your internal customers are just as important as your external ones, which is why an internal customer satisfaction survey can be a powerful management tool.

A new study by Google reveals that shoppers often use their smartphone while inside a store to help make purchasing decisions.

A new study has confirmed that Australia is facing a massive shortfall in productivity. Your organisation might be able to boost employee satisfaction by utilising employee surveys.