A new survey suggests that many customers who leave a brand or provider could have been retained with just a little bit more effort from the company.

Customer feedback surveys can be excellent tools for businesses that want to learn more about their customers - here are some important things to consider when designing your feedback strategy.

Should employee satisfaction surveys be anonymous or not? We investigate.

A new report has stressed the importance for businesses to stay competitive in an ever-changing retail landscape.

Getting feedback from lapsed customers doesn't just help you understand why customers are leaving - it can help you get them back too.

Here are some reasons why your company should use employee surveys to make staff engagement a priority.

Public feedback on a review of south east QLD's bus system has been extended for an additional two weeks, as the government acknowledges the value of customer feedback.

Today's workforce is diverse and contains four separate generations, so being able to design rewards and benefits that appeal to all your employees may be critical in managing your top talent.

Staff surveys are a great way to measure the satisfaction of your employees - but what should you do once the surveys have been filled out?

Facebook is famous for regularly changing the user experience on its social network - however like all businesses it needs to be careful it doesn't alienate its customers.